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Please place references under EACH post and reply.
*You must critically evaluate all of the following as you reply to the following posts BELOW:
Should the process identified actually be considered a “process”? That is, does it meet the definition of “a set of specified steps to accomplish a task”? Why or why not?
Do the functional requirements listed support the selected process?
Are the functional requirements clearly stated such that system testers will be able to ascertain whether or not the requirement has been implemented?
Provide an example of a rewritten functional requirement that improves one of the existing user requirements in the information provided above.
1. FIYINFOLUWA OJO
The ticket resolution process in the customer support system at my family company regularly faces delays and inefficiencies as a result of the lack of automation, inadequate prioritization, and insufficient interdepartmental communication. Consequently, this results in decreased efficiency in addressing customer inquiries, heightened consumer discontent, and a greater burden on support personnel. Enhancing this process would optimize both customer satisfaction and business efficiency.
Functional Specifications for the Enhanced System:
Automated Ticket Categorization: The system is required to automatically classify incoming support tickets using keywords and established criteria to ensure their proper routing to the relevant department.
Order of Importance: The system must allocate a priority level to each ticket according to the severity of the issue and the customer’s profile, guaranteeing that urgent concerns are dealt with swiftly.
The system is required to deliver instantaneous status updates to both consumers and support agents, encompassing notifications for any modifications in ticket status.
Inter-Departmental Communication: The system should enable smooth communication among several departments by permitting the transfer of tickets and providing shared access to ticket histories and notes. The system is required to produce comprehensive performance reports that encompass parameters such as response times, resolution times, and customer satisfaction. These reports serve the purpose of identifying areas that need improvement and monitoring the overall efficiency of the system.
2. Sara Vande Wetering
Current Process
The way that information flows down to our cargo deployment function ending in the cargo deployment function having to completely re do all of the user’s paperwork when it could have been adjusted prior to reaching the cargo yard causing major delays in aircraft departures.
As-Is Process:
-user request for air lift through airfield management
-approval then gets sent back to user to proceed to request transit of cargo from IDRC
-IDRC approves transit of cargo and informs user to have all paperwork ready
*Note most users don’t know what to provide or how to properly fill it out
-IDRC schedules movements to occur without 48-hour notice.
-Day of transit user arrives to cargo yard with cargo and paperwork.
-paperwork is reviewed, discrepancies are found, and user is notified
-Users no longer have access to their paperwork to update which delays aircraft.
-Cargo cannot move to ready line until cargo deployment function has completed full inspection. If paperwork is wrong and cannot be fixed the personnel in the cargo deployment function have to correct all discrepancies.
This shows that the biggest issue is that IDRC is not giving proper information upon the request for cargo movement. The users are not receiving the proper channels of contacts to make sure all their information and paperwork is right before the transit of their cargo even begins.
The five function requirements
-The user must provide a knowledgeable representative for all processes.
-The user must request contact information within a 48-hour window of their cargo to transit. Contacting POC (point of contact) at the cargo deployment function within 48 hours IDRC approval.
-The IDRC must notify cargo deployment function once initial request is received to transit cargo for airlift. IDRC must verify with user that any and all paperwork is created.
-The user must have all paperwork preapproved by cargo deployment function 24 hours prior to cargo transit to cargo yard.
-The user must provide POC during cargo inspection to fix all discrepancies. Allowing for smooth transition and no delays.
3. Abm Asim
As a Combat Medic Corpsman, I must do a couple of clinical days in Garrison, scheduling, triaging, intaking, and diagnosing patients; our Appointment Scheduling system is one bottleneck we have in our daily clinic operations. While most of the military uses an automated patient-centric approach to patient care, here in the Marine Corps, for both the lack of funds and oversight, we are still in the 20th Century, so for my process improvement project, I will overview our Patient Appointment Scheduling system, and provide suggestions and areas of improvement to make the day to day workload more efficient.
Process: Patient Appointment Scheduling System
Currently, manually scheduling patients in our clinic has proven inefficient, with long waiting times, double bookings, and patients missing appointments due to a lack of closed-loop communication between the clinic and the patient. Implementing an automated scheduling system can improve patient satisfaction and reduce the administrative workload, allowing us to focus more on improving patient care.
Functional Requirements for the Improved System:
Online Appointment Booking:
Requirement: The system must allow patients to book, reschedule, and cancel appointments online through a web portal or mobile application.
Reason: To provide convenience to patients and reduce staff’s need for phone calls and manual scheduling.
Automated Reminders:
Requirement: The system must send automated reminders to patients via email and SMS 72 hours and 24 hours before their scheduled appointments and allow them to reschedule or cancel them.
Reason: To reduce the number of missed appointments by reminding patients of their upcoming visits.
Real-Time Availability:
Requirement: The system must display the real-time availability of doctors and appointment slots for patients and staff.
Reason: To prevent double bookings and ensure accurate scheduling.
Patient Information Integration:
Requirement: The system must integrate with Genesis, the DHA’s Electronic Health Record (EHR) system, to auto-populate patient information during the appointment booking.
Reason: To streamline the booking process and ensure that patient records are up-to-date.
Reporting and Analytics:
Requirement: The system must generate weekly and monthly reports on appointment statistics, including no-shows, cancellations, and average wait times. These reports will also be forwarded to the Command.
Reason: To provide clinic management with insights into appointment trends help identify areas for improvement, and allow for the Commanding Officer to allow individuals to honor their medical appointments and be medically ready and in deployable status.
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Please place references under EACH reply.
wk6 -D6
1. Tamara Carter
Performance requirements are the benchmarks that define how well a system executes specific functions. They’re often categorized as non-functional requirements, meaning they focus on how the system works, rather than what it does. Performance can be compared to the gauges on a car’s dashboard. It tells you how quickly the system can respond to user actions (response time), how much data it can handle (throughput), and how well it maintains its responsiveness under pressure (scalability).
Performance can be a crucial factor during MTC’s hiring process. Their priorities include reducing hiring time by quickly providing status updates on applicants and implementing a system that can grow and provide more capabilities in the future. In this case, high-throughput performance would be important because it measures the ability to process a huge amount of volume within an allotted timeframe. Since the company is expecting to receive a high number of applicants, analysts need to measure how quickly the software can deliver what the user requested. In addition, performance requirements can evolve at any time. Therefore, performance would establish the target level of service needed.
Reference
“How to Elicit Performance Requirements.” SearchSoftwareQuality,www.techtarget.com/searchsoftwarequality/answer/How-to-elicit-performance-requirements#:~:text=Performance%20requirements%20define%20how%20well.
“Requirements.” Leocontent.umgc.edu, leocontent.umgc.edu/content/umuc/tus/ifsm/ifsm300/2245/learning-resourcelist/requirements.html?wcmmode=disabled&ou=1279853. Accessed 22 June 2024.
“9.2 Performance Requirements and Performance Management | the APMG Public-Private Partnerships Certification Program.” Ppp-Certification.com, ppp-certification.com/ppp-certification-guide/92-performance-requirements-and-performance-management.
2. JAILYN JONES
Security
Though security is not listed amongst the System Performance Requirements in the Week 5 reading I am glad it is an option to choose because the security of the proposed information technology system is integral to the success or failure of MTC.
The integrity of the data is just as important as the protection of the user’s personal information as the leak of which could spell serious legal ramifications for MTC both in the states and worldwide as they grow their business internationally. For one thing, the General Data Protection Regulation (GDPR) applies to companies that process data of both EU residents and it includes companies inside and out of the EU (Bika, 2023).
Security in terms of the information technology systems incorporates three major components- confidentiality, integrity and availability. Integrity is important as the information presented and held by the system must be accurate and “represents what was intended”. Availability ensures that the information contained in the system is accessible by authorized users within an “appropriate time frame.” And in regards to confidentiality, it is imperative that not everyone is allowed to see the information within the system and only those authorized to do so have access by having a strict authentication policy.
References:
Bika, N. (2023, September 5). A recruiter’s guide to GDPR compliance. Worktable.com. Retrieved June 15, 2024, from https://resources.workable.com/tutorial/gdpr-compliance-guide-recruiting
UMGC (n.d.). Information Systems Security. LeoContent.edu. Retrieved June 15, 2024, from https://leocontent.umgc.edu/content/umuc/tus/ifsm/ifsm300/2245/learning-resourcelist/information-systemssecurity.html?wcmmode=disabled&ou=1279853
3. Shar’nese Miller
Data Backup and Recovery
Data backup and recovery ensure copying and restoring data if it gets lost or corrupted. The Week 5 readings on “Requirements” and “Developing Requirements for an IT System” highlight that these processes are essential for ensuring information remains secure and accessible (Requirements, n.d.).
Commonly, copying data as part of data backup ensures that there is a recent version available for restoration in the case of a failure. Recovery is the process of bringing back data from these backups to keep operations running smoothly. Regular and high-quality backups help reduce data loss and downtime during unexpected events (Developing requirements for an IT system, n.d.).
For the MTC Hiring System, data backup and recovery are essential because the system stores sensitive information about applicants, such as personal details and hiring decisions. Losing this data could harm MTC’s operations and reputation. Having strong backup and recovery procedures means that in case of system failure or cyber-attack, MTC can quickly restore its system with minimal data loss, maintaining trust between applicants and employees (Information Systems Security, n.d.). This rapid recovery helps ensure that the hiring process continues smoothly without significant disruptions or delays.
Furthermore, good data backup and recovery plans help MTC comply with data protection laws and standards, ensuring data integrity and availability. These processes reduce risks from data breaches, natural disasters, or system failures, keeping the MTC Hiring System reliable and secure (Enterprise systems, n.d.).
References:
Developing requirements for an IT system. (n.d.). https://leocontent.umgc.edu/content/umuc/tus/ifsm/ifsm300/2245/learning-resourcelist/developing-requirementsforanitsystem.html?wcmmode=disabled&ou=1279853
Enterprise systems. (n.d.). https://leocontent.umgc.edu/content/umuc/tus/ifsm/ifsm300/2245/learning-resourcelist/enterprise-systems.html?wcmmode=disabled&ou=1279853
Information Systems Security. (n.d.). https://leocontent.umgc.edu/content/umuc/tus/ifsm/ifsm300/2245/learning-resourcelist/information-systemssecurity.html?wcmmode=disabled&ou=1279853
Requirements. (n.d.). https://leocontent.umgc.edu/content/umuc/tus/ifsm/ifsm300/2245/learning-resourcelist/requirements.html?wcmmode=disabled&ou=1279853
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Please respond to the post and replies. Place references under EACH post AND reply.
First, read the section on IT Project Management. Pay particular attention to the three areas identified as the “triple constraints”.
Group 3: Please address the following three questions:
Which of the triple constraints do you think is the most important for the project of implementing an enterprise hiring system for MTC? You should address it from a project-perspective, not the business overall. (Note: This is not about the hiring process itself, but the IT project to implement the technology solution to improve the hiring process.)
Briefly explain why you selected that constraint.
Discuss how you would ensure that this aspect was well addressed to maximize MTC’s chance for a successful implementation.
Remember, the Group 3 initial post is due by Friday at midnight. The initial post should be roughly two paragraphs long and supported by external research.
Replies:
1. Karla Haizlip
Among the triple constraints—scope, time, and cost—I believe scope is the most important for the project of implementing an enterprise hiring system for MTC. The scope defines the project’s boundaries and deliverables, ensuring that all necessary features and functionalities of the hiring system are included. For an IT project aimed at improving the hiring process, it’s crucial to have a well-defined scope to ensure that the system meets all user requirements and integrates seamlessly with existing workflows. A clear scope prevents scope creep, which can lead to delays and budget overruns (Schwalbe, 2020).
To ensure the scope is well addressed, I would engage stakeholders early, involving key stakeholders from the beginning to gather detailed requirements and set clear expectations. This includes HR personnel, IT staff, and end-users who will interact with the system. Defining clear objectives is essential; establishing specific, measurable objectives for the project that align with MTC’s business goals and address the pain points of the current hiring process. Creating a detailed project plan is also crucial. Developing a comprehensive project plan that outlines all tasks, deliverables, and milestones, and includes a Work Breakdown Structure (WBS) to ensure all aspects of the project are covered (UMGC, n.d.).
Implementing change control processes is another critical step. Setting up robust change control processes to manage any changes to the project scope involves evaluating the impact of changes on the project’s timeline, cost, and quality before approval. Regular monitoring and reporting are necessary to conduct regular progress reviews and status meetings to monitor adherence to the project scope. Using project management tools to track progress and identify any deviations from the plan early is also important (UMGC, n.d.). By prioritizing scope, MTC can ensure that the enterprise hiring system project delivers the desired outcomes without unnecessary delays or costs.
References:
Schwalbe, K. (2020). *Information Technology Project Management*. Cengage Learning.
University of Maryland Global Campus. (n.d.). IT Project Management. Retrieved from [https://leocontent.umgc.edu/content/umuc/tus/ifsm/ifsm300/2245/learning-resourcelist/it-project-management.html?wcmmode=disabled&ou=1279853](https://leocontent.umgc.edu/content/umuc/tus/ifsm/ifsm300/2245/learning-resourcelist/it-project-management.html?wcmmode=disabled&ou=1279853)
University of Maryland Global Campus. (n.d.). Implementing a SaaS Solution. Retrieved from [https://leocontent.umgc.edu/content/umuc/tus/ifsm/ifsm300/2245/learning-resourcelist/implementing-a-saassolution.html?wcmmode=disabled&ou=1279853](https://leocontent.umgc.edu/content/umuc/tus/ifsm/ifsm300/2245/learning-resourcelist/implementing-a-saassolution.html?wcmmode=disabled&ou=1279853)
2. Brandon Witkowski
The most crucial limitation for the MTC project adopting an enterprise recruiting system is the scope. Meeting MTC’s particular needs and properly upgrading their hiring procedure depend on the project including all necessary features and capabilities.
The most crucial restriction is chosen to be the scope since it directly affects the capacity of the system to satisfy the commercial needs. An enterprise hiring system has to be customized to manage certain processes, interactions with current systems, user interfaces, and industry compliance with standards. Should the scope be poorly specified and controlled, the project could fail to provide a system that sufficiently supports MTC’s employment process, therefore incurring extra expenses and time delays for rework or change-overs.
The following actions should help to guarantee that the scope is adequately covered:
Comprehensive requirements analysis involving all important stakeholders will help to record exact specifications. This guarantees that early in the project all required elements are found.
Create an all-encompassing project plan including all tasks, milestones, and deliverables. Create well defined, quantifiable goals using the SMART criterion.
Apply a strong change management strategy to manage scope modifications. Any changes to the project scope should be explicitly recorded, evaluated for effect on schedule and cost, and approved by a change control board.
Plan frequent review meetings for stakeholders to track development against the scope. As needed, modify the project schedule to allow any changes while reducing scope creep.
Maintaining open lines of contact among the project team, stakeholders, and management will help to guarantee that everyone is in line with the objectives of the project and advancement.
MTC can guarantee that the hired system satisfies all business needs by concentrating on scope management, thereby enabling successful project completion.
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Please respond to the replies. Place references under EACH reply.
WK 8
1. Tanner Hardy
Using software as a service to support the hiring process will come with many benefits that will help a company reach its maximum potential. The first benefit is that it, ideally, creates a process that replaces one that the current company is using and makes it more efficient and reliable. For using it for hiring, this will help run the candidates through a system that can arrange the candidates in way that the most eligible take priority. The second benefit of using a software system is that it will allow the people who would typically be doing this manually to focus their efforts on matters that require manual labor. Saving time and resources for the employees as we as the company.
The three things the CIO and his team should look for as they consider which SaaS vendor to select is to ensure that the system is able to be manipulated in way that will best suite their needs. The system should be able to alter its processes based on the requirement that the company is looking for. Secondly, the SaaS should have a proper security protocol to prevent personal information from being stolen or wrongly used. The final aspect that should be considered is the user-friendliness of it. Workers will be required to learn and understand the system to manipulate it in the ways that they need. If the system is not easily understood, the company may miss out on key features that could impact the company’s efficiency.
The biggest risk when outsourcing this IT function is privacy and security. This system will store a ton of key information about employees as well as the company itself, if it is not secure this could allow easy hackability and breach of security. The company should focus on systems that are backed by security promises and reputable security companies.
admin. (2021, September 30). 10 considerations you should take before choosing a service. Sorasec. https://sorasec.com/10-considerations-you-should-take-before-choosing-a-service/
2. Tymothy Boyer
Benefits of Using a SaaS Solution to Support the Hiring Process
Adopting a Software as a Service (SaaS) solution can offer significant benefits for MTC’s hiring process. First, SaaS solutions provide scalability, allowing MTC to easily adjust the system to handle varying levels of hiring activity. This flexibility ensures that the IT infrastructure can support both high-volume recruitment periods and quieter times without the need for substantial capital investment in hardware or software. Second, SaaS solutions often come with built-in features and integrations that streamline the hiring process, such as automated resume screening, interview scheduling, and candidate tracking. These capabilities can enhance the efficiency of MTC’s HR team, reduce time-to-hire, and improve the overall candidate experience, making MTC more competitive in attracting top talent.
Key Considerations for Selecting a SaaS Vendor
When selecting a SaaS vendor, the team should consider the following three critical factors:
1. Security and Compliance: Ensuring the SaaS vendor complies with industry standards and regulations is paramount. The vendor must offer robust security measures to protect sensitive candidate data and ensure compliance with regulations such as GDPR or CCPA. This is crucial to prevent data breaches and maintain trust with potential hires.
2. Customization and Integration: The ability of the SaaS solution to integrate seamlessly with MTC’s existing systems (e.g., HRIS, payroll, and ERP systems) is vital. Additionally, the solution should be customizable to meet the specific needs of MTC’s hiring processes. This ensures that the SaaS platform can adapt to MTC’s workflows without requiring extensive modifications or disrupting existing operations.
3. Vendor Support and Reliability: Reliable customer support and vendor reputation are critical. MTC should look for vendors with a proven track record of uptime reliability and responsive customer support. This ensures that any issues can be promptly addressed, minimizing downtime and maintaining the continuity of the hiring process.
Biggest Risk and Mitigation Strategies
The most significant risk for MTC in outsourcing the IT function related to hiring is data security. With sensitive information about candidates being processed and stored in the SaaS platform, any security breach could lead to significant legal and reputational damage. This risk is particularly concerning given the increasing prevalence of cyberattacks targeting SaaS providers.
To mitigate this risk, MTC’s IT department must take several key responsibilities seriously. They should thoroughly vet potential vendors for their security protocols, including encryption methods, data backup processes, and incident response plans. Regular security audits and compliance checks should be conducted to ensure ongoing adherence to best practices. Additionally, the IT department should implement strong internal security measures, such as multi-factor authentication and strict access controls, to protect the data even within the organization. By proactively managing these aspects, MTC can minimize the risk associated with outsourcing its hiring process to a SaaS provider.
3. Alix Francois
1) Using SaaS recruitment tools can transform how MTC makes hiring decisions. There are several benefits to using SaaS: firstly, SaaS recruitment tools can perform automated screening tests, saving employers the time and effort of manually reading through resumes and conducting initial screenings. This makes the hiring process much more efficient. Secondly, SaaS solutions allow employers to track candidates throughout the selection process. This ensures that all stages of hiring are completed in a timely and thorough manner, improving the overall efficiency and effectiveness of the recruitment process.
2) The three things the CIO and his team should look for as they consider which SaaS vendor to select are:
a) Ensure that data accuracy and protection are maintained by selecting appropriate systems and service providers.
b) Choose a SaaS vendor that aligns with the business goals, making it easier for the team to achieve their vision.
c) Select a vendor that offers an affordable solution for the company, preferably one with a subscription-based model.
3) MTC’s primary risk in outsourcing this IT function is data security. They need to be aware of the types of data the new solution requires. MTC aims to choose a solution that saves time and improves operations without adding liability. Given that data security is a major concern for businesses today, MTC can minimize risks by thoroughly vetting their options. They must ensure the new solution offers the required functions and services, and, most importantly, robust security that meets or surpasses the current system at MTC.
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Place references under post.
AHWK8
Please respond to the replies with references under EACH one.
1. Calvin Barnett
Genres:
While both “Parasite” and “Taxi Driver” can initially be classified within distinct genres, with “Parasite” often fitting within the thriller and dark comedy genres and “Taxi Driver” considered a psychological thriller or drama, both films intriguingly subvert genre conventions. “Parasite” utilizes dark comedy and social satire elements to explore the class divide, making the audience oscillate between horror and humor, affecting viewer expectations and experience by challenging preconceived notions about societal structures. Meanwhile, “Taxi Driver” leans heavily into its gritty realism and psychological exploration of its lead character, subverting the expectations of a traditional thriller or drama by focusing intensely on the protagonist’s descending sanity and the dark underbelly of urban life. This approach profoundly immerses viewers in the protagonist’s perspective, making the viewing experience more intense and personal.
Screenwriting:
In terms of screenwriting, both films focus on protagonists with clear goals, albeit vastly different. In “Parasite,” the Kim family aims to elevate their social and economic status, ingeniously infiltrating the wealthy Park family’s household. They face the obstacle of maintaining their deceptive identities, which becomes increasingly complex as the plot thickens. “Taxi Driver,” on the other hand, follows Travis Bickle’s descent into madness, spurred by his desire to cleanse what he perceives as the filth of New York City. His obstacles are both external and internal, battling societal indifference, loneliness, and his deteriorating mental health. Both films employ a three-act structure that effectively sets up the situation, develops the conflict, and resolves the narrative, each with unique twists and climaxes that defy audience expectations.
Cinematography/Production Design:
Both films skillfully use visual storytelling to immerse viewers in their respective worlds. “Parasite” artfully employs spatial and architectural elements to symbolize the stark social divide, while “Taxi Driver” masterfully captures the raw and gritty atmosphere of 1970s New York City through its use of evocative lighting and color palettes, effectively reflecting the protagonist’s profound sense of isolation and inner turmoil.
Post-production:
Post-production elements like the soundtrack and editing play pivotal roles in both films. “Parasite’s” soundtrack complements the film’s shifting tones, enhancing the suspense and irony of several scenes. “Taxi Driver’s” memorable score by Bernard Herrmann intensifies the emotional depth of Bickle’s journey, its haunting melody embodying the loneliness of the city. Both films utilize editing to enhance mood, pacing, and thematic depth, with “Parasite” employing montage editing to juxtapose the lives of the rich and poor. At the same time, “Taxi Driver” uses it to convey Travis’s fragmented perception of his environment.
Acting:
Acting in both films is crucial for character development and authenticity. “Parasite’s” ensemble cast delivers nuanced performances that capture the desperation and cunning of their characters, with moments highlighting significant points in their moral descents. In “Taxi Driver,” Robert De Niro’s portrayal of Travis Bickle is a study in physicality, body language, and emotional range, transforming the character into an iconic figure of cinema. De Niro effectively brings depth to Bickle’s complex emotional state, mastering subtle expressions and gestures that convey his inner turmoil.
Directing:
Both films’ directorial vision and style are distinct and pivotal to their success. Bong Joon-ho’s “Parasite” is meticulously crafted, with every detail serving the narrative’s exploration of themes like class conflict and social inequality. His style is marked by precision and a balance of humor and drama that engages audiences while provoking thought. Martin Scorsese’s “Taxi Driver” reflects a gritty, raw exploration of urban decay and loneliness, employing an intimate character study to engage the audience. Scorsese’s use of unconventional narrative structures and his ability to immerse viewers in Travis’s perspective profoundly affect the film’s experience. Both directors challenge audience expectations and provoke deeper engagement with the films’ themes and messages through different storytelling techniques and thematic explorations.
2. Denia Zelaya
“Parasite” and “Do the Right Thing” both explore the theme of social class and economic disparity. Both stories explore the tension between different social classes and the consequences of it. In both films, the lower class struggles and interacts with the upper class. In Parasite, the Kim family, who live in a semi-basement apartment, schemes their way into the Park family’s life. The tension in “Do the Right Thing” is between African-American residents of a Brooklyn neighborhood and Italian-American pizzeria owners. Dramatic climaxes are built up in both films. The Park family’s party in “Parasite” is violent and chaotic. Sal’s pizzeria breaks out in riot in “Do the Right Thing”. Symbolism is used in both films to emphasize their themes. Symbolizing the Kim family’s social status is the semi-basement apartment and the rock in “Parasite”. “Do the Right Thing” presents racial tension in a neighborhood that is sweltering in the summer heat.
Despite some thematic similarities, the films differ in their cultural context, narrative style, and resolution. Parasite explores class disparity in contemporary South Korea in a South Korean film. Do the Right Thing is an American film about racial tension and police brutality in Brooklyn, New York. This dark comedy-thriller uses suspense and dramatic irony to tell its story. Dramatic elements are mixed with comedy and tragedy in “Do the Right Thing.”. Their resolutions also differ. It is unclear whether the son will succeed in buying the Park’s house and freeing his father at the end of Parasite. ‘Do the Right Thing’ concludes with a quote from Martin Luther King Jr. advocating nonviolent protest, followed by a quote from Malcolm X advocating self-defense, leaving the audience to contemplate the
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